RETURN & EXCHANGE POLICY
Return & Exchange Policy
We have a very easy return/exchange policy. If you are not satisfied or happy with your purchase, you must inform us within 2 Days from the date of receiving the package. We will validate your return/exchange request, only after we authorized it, the product should be returned to us within 10 business days along with copy of invoice, original packing and in the original condition as sent to customer and you will receive a credit note for the same which has no expiry date or exchange the same on prior effect.
Terms & Conditions:
- Return/Exchange of the product will be accepted only once.
- If the product is sent back to us without our consent, Return/exchange will not be accepted.
- No returns/refund/exchange will be accepted for customized/stitched products & accessories.
- We do not accept returns for products purchased from premium and sale category.
- Shipping cost is non-refundable.
- Refund will be processed only if we cannot replace the defective item with another piece.
- In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
- We can't provide return facility for outside of india.
- If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
- Return shipping is to be borne by the customer and is to be shipped only via India post, no other courier service. Exchange shipping is to be borne by the devorium.in
- For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
We hope that customer who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Even if we replace such items there are high chances that you will receive similar product again.
All the legal cases will be treated in only Surat jurisdiction court.